Contracts

24 HOUR, 7 DAYS A WEEK COVER WITH
E-MAIL UPDATES OF CALLOUT STATUS

Whether it’s a new system or the maintenance of your existing,

KCR SERVICE IS THE NATIONAL SERVICE PROVIDER.

MAINTENANCE CONTRACTS

AN OVERVIEW OF OUR MAINTENANCE CONTRACTS

KCR Service has THREE types of maintenance contracts, Pay As You Go, Labour only and a Fully Comprehensive Parts & Labour, the only difference between the three contracts is who pays for the PARTS.

On a Pay As You Go contract there is a yearly charge for the two PPM`s and all callouts, labour and parts are chargeable.

On a Labour Only contract there is a yearly charge which covers all labour, callouts and two six monthly PPM`s with all parts being chargeable.

On a Fully Comprehensive Parts & Labour contract all labour, callouts, two six monthly PPM`s and all parts are covered.

KCR Service has a 24 hour service desk which can be contacted by telephone, 0800 0852 504, or by e-mail, service@kcrservice.com, and we will have an engineer on site within 4 hours. All service calls will have the following e mail correspondence and procedures.

  • “Callout acknowledgement” with a KCR job number and an ETA.

  • “Engineer on site” acknowledgement.

  • “Close down” e-mail confirming if a return visit is required or that the job is now closed. In both cases a breakdown of what was involved in the callout along with the engineer’s e-mail report will be enclosed.

  • If a return visit is required then a quotation will be sent within 2 hours of the engineers visit for authority.

  • All e mails will quote the Customer PO Number (If applicable & available) and the KCR Job Number.

  • All engineers’ service sheets will be scanned and e-mailed within 5 working days of the callout.

  • A monthly spreadsheet will be provided showing all callouts, faults and actions for each site.

KCR Service personnel are thoroughly CRB checked & security vetted and as a Company we are rigorously inspected twice a year to ensure we are maintaining standards in both the quality of service & installation.

KCR Service works with all manufactures and as such has access to parts to keep your systems up and running 24hrs a day.

Whether it’s a new system or the maintenance of your existing, KCR Service is the National Service Provider.

MAINTENANCE CONTRACTS ON EXISTING SECURITY SYSTEMS

Pay as you go contracts

Yearly charge for the two PPM’s and all callouts, labour and parts are chargable.

Labour only contracts

Yearly charge which covers all labour, callouts and two six monthly PPM’s with all parts being chargable.

Fully comprehensive
parts & labour contracts

All labour, callouts, two six monthly PPM’s and all parts are covered.

OUR CLIENTS

A FEW OF OUR CLIENTS